A F Fasteners, manufacturer of precision materials for the aerospace industry, has a long standing relationship with AAG spanning over 4 years. Their support contract gives them access to AAG’s multi-skilled service desk, on-site engineers as required and a dedicated Account Manager and Technical Lead who ensure that the companies’ IT requirements are constantly fit for purpose. Most recently A F Fasteners went through the transition to take their servers to a cloud hosted environment. Liz McKay, Finance Controller, said:
“During the initial discussion around moving to a cloud hosted environment I was impressed with the detail in the proposals AAG put forward for the migration and also the project plan. Both were clear and concise and also gave more than one option within the various sections of the project and a recommendation as to what they felt would work best. I have also been pleasantly surprised with the professionalism of all aspects of AAG. From Laura the account manager, to everyone who answers the help desk calls and all the engineers. Everyone is always polite and helpful and we are never made to feel we are asking a stupid question.
I can’t say that we never have issues with our IT systems, because of course things go wrong sometimes and we regularly change things to suit our business, but we have found AAG to be quick to respond to our needs and if there is something urgently required they always do their best to work on it as quickly as possible. I feel we are also kept updated on ongoing issues, even without asking. I would recommend AAG to other companies because they always do what they say they will do.”