It is very rare these days that any business in the UK can function without some sort of electronic device to help with its day to day requirements. Our economy has become reliant on IT and in 2011 the Cabinet Office called for the UK, by 2015, to “derive huge economic and social value from a vibrant, resilient and secure cyberspace”.
Welcome to the latest edition of Gary's frequently asked questions. With permission from Gary, we've created a series of answers to some of the most common problems in the IT industry that Gary has asked us for help with over the time we've been his IT consultant. We'll take it from here, thanks, Gary.
The best way to keep customers happy is to deliver exceptional customer service at all times. It is no secret that good customer service = happy customers. Exceptional customer service looks different to different people and organisations, and sometimes (especially in IT support) it can feel as though everything is against you to deliver this service.