Making sure an IT strategy is implemented and constantly developed is crucial to the growth and advancement of your business. However, this can be tricky as not every business has the budget, time or technical knowledge to properly understand how to do this. It can be overwhelming for IT managers to work on the day to day performance and maintenance of end-users and systems, whilst also being responsible for overseeing a budget, strategic development and achievement of operational goals of the business.
It is very rare these days that any business in the UK can function without some sort of electronic device to help with its day to day requirements. Our economy has become reliant on IT and in 2011 the Cabinet Office called for the UK, by 2015, to “derive huge economic and social value from a vibrant, resilient and secure cyberspace”.
The best way to keep customers happy is to deliver exceptional customer service at all times. It is no secret that good customer service = happy customers. Exceptional customer service looks different to different people and organisations, and sometimes (especially in IT support) it can feel as though everything is against you to deliver this service.