How to Use Shared Mailboxes in Outlook

Using shared mailboxes in the new Outlook can greatly enhance team collaboration and efficiency. By following these simple steps, you can easily add, access, and manage shared mailboxes.

Using Shared Mailboxes in the new Outlook

1. Add a Shared Mailbox
Open Outlook and go to the Folder pane. Right-click your account name and select Add shared folder or mailbox. Type the name or email address of the shared mailbox and click Add.

2. Access the Shared Mailbox
Find the shared mailbox under Shared with me in the Folder pane. Click on it to see the standard email folders like Inbox, Drafts, and Sent Items.

3. Send Emails from the Shared Mailbox
Click New Mail and select Show From in the Options tab if needed. Click From and choose the shared email address. Compose your email and click Send.

4. Manage Emails in the Shared Mailbox
Move emails to different folders, mark them as read or unread, and flag important messages.

5. Use the Shared Calendar
Access the shared calendar from the Calendar view under Shared with me.

6. Troubleshooting
Restart Outlook if you encounter issues. Check permissions with your IT admin. Update Outlook to the latest version.