MANAGED SERVICES 

IT support

AAG offers a high quality IT support service to businesses in Sheffield, Nottingham, Derby and further, across the whole UK. We integrate with existing IT teams, support IT Managers, and provide valuable strategic and future IT planning as a core part of our service to you. With our new 24/7 service, AAG can now provide all the out of hours support you need to keep your business running at any time of the day or night.

First time resolution %

 
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"We integrated AAG into our long term IT strategy at the end of 2015. We met originally to discuss outsourced support and business requirements, and followed this up to discuss business continuity and disaster recovery. It became apparent that AAG were the right choice for us: they really took the time to understand where we were as a business and where we wanted to go in the future. Working with AAG saves us both time and money. I know that I get expert help and support and that AAG have our business interests at heart."

Tickets vs Supported devices

"I would highly recommend AAG. The engineering team knows our systems inside out and fix most issues behind the scenes which means our precious time doesn’t have to be spent reporting issues. They have implemented a virtual server infrastructure which has allowed us to reduce running costs in the server room. Our Account Manager is always on hand to answer any queries and provide impartial advice to help our business understand the benefits and risks involved in any pending changes in our industry. The engineering team are always courteous and friendly and nothing ever seems to be too much trouble when they attend our site. They also provide a communication bridge between us and our other technology providers such as our ISP and SAP provider."

"We started working with AAG as an IT support customer in October 2016. Before our support began the team at AAG provided us with an “on boarding service” and worked hard to ensure we were working efficiently with them from the very first day of the contract start date. As the Director of the company I am frequently away from the office and AAG’s ‘one number to call’ approach is an extremely valuable resource for my team to access. Overall, I am very happy with the service AAG are providing and I would recommend them to anyone."

Time to first response (minutes)

 

"Initially we were drawn to AAG because they are a company local to us in Sheffield. From our first order the delivery, service and quality have been top class and AAG are now our preferred supplier for IT. "Our experience with AAG has been extremely positive. Initially just our hardware and software supplier, we have since migrated all our outsourced support to them. Being able to revert to a single supplier has made the sourcing and ordering process very easy and straightforward for us. We have good working relationships with many of AAG’s staff from our Account Manager through to the engineering team. We regularly have competitors contacting us and our answer is always the same: we’re very happy with AAG and we feel no need to look for alternatives. We back this up by saying that we moved our support over on a 5-year contract because we are so confident in them...AAG are not just a supplier, we consider them a business partner of Abbey Forged."

Our award-winning team, partner status with global IT companies including Microsoft, HPE and Fujitsu, and client testimonials show you that our customer service is second to none. We also resolve a massive 98% of tickets remotely using our industry-leading monitoring software.