Services
Close
charity digital fundraising image

IT Support for Charities

For many years, non-profit organisations have focused on in-person interactions to achieve their goals. In an increasingly digital world, charities now need to incorporate powerful IT into their operations or risk being left behind.

Technology supports the vital work that charities do. The pandemic has highlighted the ever-greater need for online fundraising, replacing physical means of raising money with safer alternatives. AAG are experts at helping charities navigate this changing technological landscape. From upgraded hardware to a bespoke IT strategy, we can provide cost-effective IT solutions so your charity can continue its important work.

cyber security services image

A security-first approach

We understand that charities face increased scrutiny and regulation over how they spend their money. This can impact the level of control they have over their IT.

Investing in robust cyber security should be a priority for every organisation. Data security and protecting personal and business information are our top concerns.

We carry the Cyber Essentials Plus certification. This government-backed scheme demonstrates our commitment to protect charities from a range of common cyber attacks. For non-profits working with the NHS, we have completed the Data Security and Protection Toolkit assessment. This toolkit shows our engineers are trained for NHS-specific problems and handling sensitive information.

digital transformation services

Digital Strategy

Charities need a strong online presence to reach new audiences and operate effectively. The issue with going digital is that many charities have no strategy to take advantage of technology.

AAG works closely with you to help your charity navigate a digital future. For instance, fundraising events are often the only viable collection method for charities. In-person fundraising is difficult at present, so hosting online events should be a priority. We can suggest IT solutions for software and infrastructure that helps your charity reach potential donors and volunteers online.

backup service image

Hardware Services

As technology improves, charities may need to overhaul their hardware to continue providing effective support.

Charities are notoriously paper-based organisations – from mailshots and annual reports to record keeping. They require hardware that supports this operation. Our Managed Print Services can provide a cost-effective solution for bulk printing leaflets and campaign information.

For those charities looking to undertake large-scale infrastructure upgrades, we offer Hardware as a Service. This pay-monthly service allows you to upgrade your charity’s IT without the costly investment. Our team works closely with you to determine a project timeline that supports your requirements and budget.

Cloud Services

Cloud services can provide a cheaper alternative to traditional on-site IT infrastructure. We offer a range of solutions to support your charity’s operations.

Infrastructure as a service removes the need for physical infrastructure. Your charity can add or remove resources as required, and you only pay for the services needed. Volunteers working out of the office benefit from remote access to essential files and applications. Data can be securely transferred over our network, promoting greater collaboration between charities and their partners.

As these services are managed remotely, charities can operate more efficiently and focus on their core business. These services become invaluable when working in disaster zones or rural locations with poor connectivity. We can advise your charity on the best cloud solution for your needs.

aag staff member

Benefits of choosing AAG as a Charity IT Support partner

We keep your charity’s IT system management simple.

Whether you are a small charity looking for a partner to develop your IT strategy or a large organisation needing additional help with a project, AAG can provide tailored solutions that support your budget and team.

  • We provide 24/7 support across the UK, with a remote desk and on-site assistance for when something goes wrong.
  • Cyber Essentials Plus and ISO 27001 accreditation ensure data security.
  • We offer specialised IT solutions that support your charity’s development.
charity fundraising image

Helping Not for Profit Organisations Focus on What’s Most Important

Many of the charities we work with have limited resources, and their time is valuable. It should not be spent managing IT issues.

We minimise disruption to your charity by rapidly installing or upgrading any systems. We then handle the administrative IT work so your staff are available to help your service users. Our site audit tells both you and us what would be cost-effective and easily adaptable to fit your budget. And we offer our 24/7 server support as standard so we can keep you up and running day and night.

Microsoft corporate building in Mountain View

Microsoft 365

As a Microsoft Gold Partner, we can assist you in getting the most out of Microsoft 365. These workplace applications provide staff access to a comprehensive collection of productivity tools that encourage collaboration and communication while maintaining data security.

Our team of experts spend time with your staff so that your organisation can utilise Microsoft 365 most effectively.

aag staff member

An IT Support Company that Provides Personal Service

Your IT Support should be tailored for your organisation. Our Proven Partnership Process ensures that we understand every client’s individual needs and goals.

We go the extra mile by consulting with your team and developing an IT strategy that supports your plans. By integrating any systems and hardware with your existing operation, we guarantee minimal disruption while maximising the benefit to your charity.

Testimonials

AAG is a trusted Charity IT Support provider with clients across the sector.

I would definitely recommend AAG to our clients and we do on a regular basis, we would not use a company that we are not willing to sell to our end users. ACS would not be where we are today without the help and support of AAG.

ACS Business Supplies

AAG is a very professional organisation and the team are always prepared to invest time to better understand our needs and concerns. We would happily recommend AAG as a true IT partner.

AEON Financial Services

We would recommend AAG as they make us feel like a valued client and they are friendly, approachable and efficient.

Pharmacist Support

I have worked with AAG IT Services for almost 2 years now, and have always found them to be a great company with extremely friendly and helpful staff.

Chloe Thomas

They are honest, approachable and they have a personality, which is why we would have no doubt in recommending AAG to anyone who is considering using their services.

Crystal Clean Services

AAG has been our trusted IT Service provider for many years. They are very prompt, consistent and reliable and I would highly recommend their service.

Hayley Koseoglu
Business Improvement Consultant

FAQ

Do Charities Need IT Support?

Robust IT Support is critical so charities can maintain efficient operations. While charities may be adopting more digital ways of working, many will not have an IT strategy that allows for a good online presence.

Charities need guidance to develop their IT strategy and support to ensure they get the most out of their systems. Cloud solutions can provide a lower cost, flexible alternative to on-site storage that can be adapted as required. Hardware services allow charities to keep old systems in use, extend the life of assets or upgrade components.

How Can Technology Improve Connections For Non-Profit Organisations?

Creative connections – Digital support offers a unique opportunity for creating emotional connections. Sharing music, watching a video, or collaborative drawing builds relationships between a charity and its audience.

Chatbots – Some charities have been using chatbots on their websites to ‘speak’ to customers. This technology removes the need for a volunteer to monitor forums and actively respond to queries. Chatbots are a cost-effective solution to maintain a large volume of chats and free up resources.

Virtual reality (VR) – Connections with the world outside our office spaces is changing. VR allows charities to take their audience on an experience without leaving their armchairs. Charities such as Save the Children have used VR technology to enable people worldwide to watch events.

What is the Benefit of Managed IT Support for Charities?

Charities have regulations that restrict their expenditure. Managed IT support can be a cost-effective way of freeing up resources for investment in other areas. An IT partner can manage the day-to-day running of essential systems while providing additional support for any upgrades the charity may need in the future.

aag it support member of staff

An IT solution for your charity

AAG has extensive expertise in providing IT services for charities. Our team is dedicated to helping your charity achieve its goals through the power of technology.