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Strategic Account Manager

08.06.22 Alexa Greaves

Job Role: Strategic Account Manager

Reports to: Director of Sales and Marketing

Overview:

The Strategic Account Manager will sit within the Sales team. The primary focus of this role is to deliver exceptional customer service at all times within the existing managed support customer base as well as working with new and potential clients. The Strategic Account Manager will be required to work closely with the wider Sales and Marketing team, Customer Service and the Service Desk. The role will require excellent organisation, communication, and relationship building skills.

Key Responsibilities:

· To work with the Sales team to look after a number of existing clients; holding regular strategic review meetings, building relationships and identifying sales opportunities to build pipeline.

· To work with new and potential clients; identifying opportunities and demonstrating the customer journey using AAG’s Proven Partnership Process.

· To work with the Customer Service Team and the Service Desk to ensure that incidents are dealt with efficiently and customer expectations are managed correctly.

· To produce contractual paperwork for new contracts and renewals for existing clients.

· To conduct new client onboardings for users, working with the Customer Service team to clearly set expectations from the start.

· To nurture new clients and ensure the customer journey goes smoothly and all parts of the process are followed.

· Constantly review and suggest improvements in our customer service approach to ensure excellence in customer management and communication.

· Liaise with 3rd party vendors, produce quotes, place orders and advise clients on what end user kit to purchase based on requirements.

Skills required:

· Excellent communication skills essential

· Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks

· Customer service remaining the driver at all times

· Exceptional team working skills

Hours of work: Monday to Friday 9am – 5.30pm (occasionally overtime may be required to fulfil client requirements).

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