Strategic Account Manager

13.02.24 Megan Kaye

Job Role: Strategic Account Manager

Reports to: Megan Kaye, Sales Manager

Salary: £30,000 – £35,000

Overview: Are you looking for growth and autonomy in your next career role? Situated within a tight-knit and together team, AAG IT Services are looking for an innovative Strategic Account Manager to join their Sales & Marketing Team.

The primary focus of this role is to develop and expand both current managed support customers, and new clients by collaborating closely with them to understand their business objectives. A close relationship, both in person and virtually, will be required with the wider Sales and Marketing team, Project Team, and the Service Desk to ensure the customers’ requirements are clearly understood and delivered.

The role will require excellent organisation, communication, and relationship building skills.

Key Responsibilities:

Client Relationship Management:

  • Cultivate and maintain strong relationships with key clients to understand their business objectives and IT requirements through regular strategic review meetings.
    Serve as the primary point of contact for strategic accounts.

Account Growth and Retention:

  • Develop and implement strategic account roadmaps to drive revenue growth and achieve sales targets.
  • Identify opportunities and demonstrate the customer journey using AAG’s Proven Partnership Process.
  • Identify upsell and cross-sell opportunities within existing accounts to optimise client value.
  • Proactively address client concerns and collaborate with internal teams to ensure customer satisfaction and retention.

Strategic Planning:

  • Collaborate with the sales, marketing, and technical teams to align solutions with the client needs and industry trends.
  • Work with the technical consultants to provide insights and recommendations to clients on IT best practices, emerging technologies, and innovative solutions.

Contract Management:

  • Oversee the negotiation and renewal of contracts ensuring favourable terms for both the client and AAG.
  • Produce and maintain accurate contractual paperwork for both new and existing contracts.
  • Maintain accurate records of contract details, service agreements and client interactions using our company CRM.
  • Conduct new client onboardings for users, working with the Service Desk and Project Team to clearly set expectations from the start.

Collaboration and Communication:

  • Foster collaboration across internal departments to deliver exceptional customer service.
  • Communicate effectively with clients regarding service updates, new offerings and industry insights.

Skills required:

  • Experience in strategic account management.
  • Excellent communication and presentation skills.
  • Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks.
  • Customer Experience remaining the driver at all times.
  • Exceptional team working skills.

Hours of work: Monday to Friday 9am – 5.30pm (occasionally overtime may be required to fulfill client requirements).

Role: Hybrid, Mondays are office days for the team, Tue-Fri optional WFH and/or working from Client Locations.

Benefits: Generous commission scheme. Without being that company, the AAG ‘family’ really are like a family. The Senior Leadership Team provide all employees with the tools and support they need to accelerate both personal and professional development. As well as delivering Quarterly Company Social Events, targets to implement a 4 Day Working Week (even as a Service Provider), and flexible working.

Our culture and values are of upmost importance to every member of our team. From employee of the quarter and Westfield Health right through to the freebies (tea, coffee, parking – you name it!

So, whether you’re like Mark, our Marketing Manager come kids football coach (at the weekend), or like Megan, a Gym Hero by morning and our Sales Manager by day. Maybe, you’re more like a Mitch Davy of the world, cracking Cyber Security issues in his “9-5” before picking up the sticks to his Drums by evening – whatever your passion, we’re looking forward to welcoming you into our vibrant team.

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