28.04.26 Mark Swift

Welcome Edwards Chartered Accountants

AAG IT Services welcome Edwards Chartered Accountants as a new managed service provider client.

Managed IT Support for Birmingham businesses

We’re delighted to welcome Edwards Chartered Accountants as a new client of AAG. Based in Walsall, they’re a well-established accountancy firm with a strong reputation and a growing team – and we’re proud to support them with IT that’s built to keep pace with their ambitions.

Who Are Edwards Chartered Accountants?

Edwards Chartered Accountants is a Walsall-based firm providing professional accounting and advisory services to a broad client base. With a team of over 50 users, they operate in a fast-moving, detail-driven environment where reliability and security aren’t optional.

Like many firms in the sector, their technology plays a central role in delivering day-to-day services, from client communications to financial systems.

What Will AAG Be Doing?

AAG will provide fully managed IT support, working closely with the Edwards team to improve performance, reliability, and overall user experience.

When we first engaged, it was clear there were some frustrations around IT support that were holding the business back. This included inconsistent communication from their IT support team, a lack of proactive action, and some IT changes that hadn’t delivered the expected value.

Our role is to change that.

We’ll be acting as an extension of their team, bringing a more structured and proactive approach to IT. That includes strengthening their Microsoft 365 environment, improving cyber security through initiatives like security awareness training and Secure Score optimisation, and ensuring their infrastructure is stable, efficient, and fit for purpose.

Just as importantly, we’ll make IT easier for their users, whether their users feel they’re technical or not, we’ll be providing clear, responsive support that actually helps people get their work done.

Switching IT Providers

With AAG’s Birmingham-based support team, Edwards Chartered Accountants will benefit from responsive, knowledgeable support whenever they need it. Speaking on the new partnership, Steven Holden, Director at Edwards said:

“As our firm continues to grow, so does the importance of having robust, secure and forward-thinking IT infrastructure in place, not just to support our team, but to ensure we continue delivering the best possible service to our clients. From the outset, the team at AAG have been proactive, hands-on and genuinely invested in making this transition as smooth as possible. It’s clear we’re not just engaging a supplier, but building a partnership.”

Steven Holden

Director at Edwards

Looking Ahead

Having worked on-site with Edwards over the past couple of weeks, we’re excited to see what’s ahead.

Edwards Chartered Accountants has a strong foundation and clear direction. With the right IT in place, they’re in a great position to continue growing – and we’re proud to be supporting that journey.

Speaking on the future, Megan Kaye, Sales Team Leader at AAG IT Services said: “Having worked closely and got to understand Edwards, their goals, their systems and how they work, we’re excited to work alongside them as they continue to grow and evolve. We specialise in working with accountants, so with our expertise and their engagement, we’re looking forward to seeing what we can achieve together.”

AAG partners with ambitious, growing businesses. We’re growing too. Contact us to discover how our team and technology can help you achieve your goals.