Why you should partner with your IT company...

Imagine you're driving down a winding road in the middle of nowhere. Suddenly, your car breaks down. You're stuck, miles from assistance. You feel helpless. Frantically searching for a solution. This scenario isn't too different from the world of IT support when you rely on what’s known as a break/fix relationship with your provider (when your IT is broken, they fix it. And that’s it; there’s no proactive work). But what if there was a way to ensure a smoother journey?
18.03.24 Charles Griffiths

That’s where the magic of having a contract with your IT support provider comes in. Think of it as having a trusted mechanic who not only fixes your car but actually prevents breakdowns in the first place.

Whether you run a bustling corporation or a small start-up, entering into a contract with your IT support provider is the smart, cost-effective way to ensure a smoother tech journey.

Why your better in a contract with your IT company...

The break/fix conundrum

When your computers crash, your network goes haywire, or your software refuses to cooperate, it’s not just a minor inconvenience – it’s a potential storm on the horizon that could disrupt everything you do.

For many business owners, the traditional “break/fix” model has been their long-term go-to solution. This approach involves calling in IT support only when something goes wrong – when you’re already in trouble.

While the break/fix approach may have served its purpose in the past, tech needs have grown more complex. We’re facing more cyber threats, software vulnerabilities, and rapidly evolving technologies than ever before. Relying on a 100% reactive strategy can leave you vulnerable to costly downtime, data breaches, and customer dissatisfaction.

Let’s take a closer look at the pitfalls of the break/fix approach.


When a critical IT issue arises, you’re forced to wait for help to kick in, often leading to significant downtime. Every minute your systems are down, your business is losing money and potentially damaging its reputation.

Unpredictable costs

Break/fix support comes with unpredictable costs. You can’t anticipate when problems will occur or how much they’ll cost to fix. This unpredictability can wreak havoc on your budget.

Data loss

Data loss is a nightmare for any business. Relying on break/fix means you’re at risk of losing valuable data if a problem escalates before anyone can start helping.

No familiarity

In this model, your IT support provider is like a distant relative you only hear from when things go south. They may not fully understand your business needs and goals or even be up to date on your current setup, which can really hold back effective problem-solving.

Security vulnerabilities

Cyber threats are constantly evolving. Relying on a reactive approach may leave your systems vulnerable to attacks, as you may not get timely security updates or patches

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A contracted partnership

Now, imagine a different scenario: one where your IT support partner is more than just a trouble shooter. They are your trusted ally, always vigilant and prepared for the storm before it hits. This is the essence of contracted IT support, and it’s achieved through a structured agreement that allows a close, ongoing relationship with your IT partner.

In a contracted IT support model, your IT support partner isn’t just waiting for problems to surface; they are actively monitoring your IT infrastructure, looking for the first signs of trouble.

Here’s how this contracted approach works in your favour.

Early problem detection

With a contract in place, your IT support partner actively monitors your systems and networks. They use advanced tools and technology to spot irregularities, potential vulnerabilities, and signs of impending trouble.

Swift intervention

When a potential issue is detected, your IT support partner jumps into action immediately. They don’t wait for you to report a problem; they proactively address it, often before you’re even aware it exists.

Reduced downtime

By addressing issues early, proactive IT support significantly reduces downtime. You no longer have to wait for a major problem to disrupt your operations before seeking help.

Cost savings

While proactive IT support comes with a contract and a regular fee, it can save you money in the long run. By preventing major IT disasters, you avoid the hefty costs associated with extensive repairs and data recovery.

Enhanced security

Cyber threats are getting more sophisticated. Cyber criminals are constantly devising new ways to breach your defences. Proactive IT support ensures that your systems are up to date with the latest security patches and that your network is actively monitored for potential threats.


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