AI Agents & AI Assistants Development
ISO 27001 Certified
Microsoft Solutions Partner
Ready to make Artificial intelligence a part of your workforce? AAG develops AI agents and AI assistants that perform tasks, automate decisions, and operate independently within your business.
- Automate complex workflows
- Built with Copilot Studio or Azure AI Foundry
- Excellent customer service
Book an Automation Discovery Workshop today.
Contact us now
Ready to make AI tools your operational advantage?
Most organisations have given their teams access to Microsoft Copilot or similar AI tools, watched people use them to draft emails and look things up, and wondered why the productivity gains aren’t showing up at an organisational level.
A chatbot, however capable, doesn’t change how your business operates:
- Time saved is invisible – a few minutes here and there per person never adds up to a measurable return
- Your business processes don’t change – the same complex workflows still rely on someone being available
- The gap keeps widening – competitors deploying multiple AI agents and other AI technologies are pulling ahead
It’s time to stop using AI tools as something for individuals, and start using them as part of how your business runs. AI isn’t just for administrative tasks – with an AI agent, you can automate complex tasks and workflows too.
We start with your business, not a chatbot
Plenty of providers will sell you access to Copilot Studio and leave you to work out what to do with it. We do it differently.
We identify the right opportunities first. Before we develop any AI agent, we map your business processes to find where a custom AI agent will actually move the needle.
We build agents that fit your business. Every AI agent we develop is configured around your data and your existing AI systems, not a generic template.
We don’t disappear after go-live. AI agents learn and improve over time. We stay involved, refining decision-making and identifying the next opportunity.
What AI agents and AI assistants actually deliver
We develop and deploy both types of AI agents, so you get the right tool for the right job.
Virtual assistants that know your business
An internal AI assistant gives your team plain language answers to business-specific questions, drawing on your own data rather than generic information.
Intelligent agents that don't wait to be asked
Purpose-built intelligent agents can monitor an inbox, read a document, and act on it, classifying requests, extracting data, and using machine learning to identify patterns and complete tasks. People only get pulled in for the decisions that genuinely need a human.
Multi agent systems for complex tasks
Multiple AI agents can work together across your business operations. One classifies a request, another extracts the data, a third routes it for sign-off, all without manual intervention.
Getting the full value from the AI tools you already pay for
After years working with businesses across the UK, one thing is clear. The businesses getting ahead aren’t leaving AI as something individuals dip into now and then. They’re putting the right agents and assistants in place, so they get the full benefit of AI across business operations.
We understand most businesses have been given access to Microsoft Copilot and left to get on with it. That isn’t enough. Not anymore.
At AAG, every AI agent is built properly from the start. Configured around your business, integrated with your systems, and reviewed over time. That’s what doing AI agents properly looks like.
Alexa Greaves
CEO, AAG IT Services
AI agents and automation insights
Why Most Businesses Don’t Need AI (yet)
In our latest podcast, we break down the difference between AI and automation, and explain why most businesses are starting in the wrong place. Read more
How AAG Uses AI to Cut the Friction for Our Customers
Discover how AAG uses AI and Automation to triage, route and resolve IT support requests faster, and improve your wider operations. Read more
AI vs Automation: The Difference Most Businesses Get Wrong
In our latest podcast we answer the question of what is the difference between AI vs Automation? And explain where most businesses go wrong. Read more
How we develop AI agents and AI assistants for your business
Getting started doesn’t need to be complicated. Our process puts your business first and the technology second.
Step 1: Book an Automation Discovery Workshop
We start with a conversation, looking at where decisions could be automated and where using AI agents could remove bottlenecks.
Step 2: Build and integrate
Using Microsoft Copilot Studio and the wider Microsoft ecosystem, we build agents and assistants tailored to your business, configured to automate routine tasks and connect to your existing systems from day one.
Step 3: Review and improve
Once live, we monitor how your AI agents work in practice, fine-tune the machine learning algorithms behind them, and look for the next process that’s ready for the same treatment.
Worried AI agents could feel like unfamiliar territory? We can help.
What businesses get from working with AAG
No two businesses use AI the same way. We take time to understand yours before we suggest anything. That’s how we create AI agents and assistants that actually fit. Not a quick build. A proper working relationship.
We know AI agents can feel like unfamiliar territory
The language around agentic AI and autonomous AI agents changes quickly, and the gap between what’s promised and what’s deliverable can be hard to assess from the outside.
We also speak to businesses that have bought AI tools, rolled them out to everyone, and seen barely any change in how the organisation runs day to day, still relying on constant human intervention for the basics.
Our approach doesn’t ask you to take a leap of faith. We start with a process you already know causes friction and let the results speak for themselves.
What should you expect from an AI agent development partner?
Good support means your AI agents and assistants work, your data stays safe, and your team has what they need.
That’s the baseline. The right partner does much more.
The real question isn’t whether your processes are automated today. It’s whether AI agents are actually changing how your business operates, or just sitting there as another app nobody opens.
A proper working relationship means:
- Spotting the right opportunities before they’re missed
- Strategic guidance based on your business goals, not a generic build
- Regular reviews that keep agents performing as your business changes
At AAG, we give you both the AI agents your business needs and the ongoing support that helps your business get ahead.
The AAG team behind your AI agents
Our automation specialists combine deep Microsoft Power Platform expertise with hands-on AI software development experience and genuine business understanding. We don’t just build what’s asked for, we look at your processes, tell you what’s actually going to work, and build each AI solution for genuine business operations, not theoretical use cases.
Real results from AI agents and AI assistants
We don’t talk about improvements. We deliver them. Working with businesses across the UK, our AI agent development consistently helps clients:
- Classify and route requests automatically, without manual triage.
- Extract and load data from documents without re-keying.
- Hand routine decisions to AI agents, with human sign-off only where it matters.
- Automate complex workflows end-to-end with measurable cost savings.
An AI agent development partner you can trust
We’ve helped businesses put AI agents to work across real operations. Here’s why they stay with us:
Extensive experience.
AI agent and automation specialists working across Microsoft Copilot Studio, Power Platform, and Azure AI.
Built the right way, first.
Governance, data preparation, and integration are considered from the outset of every agent we build.
Built to last.
Agents that learn and improve over time, with ongoing review rather than a one-off deployment.
Ongoing support that goes the extra mile
When something needs attention, we’re on it. Our team reviews how your AI agents are performing and steps in quickly if anything needs adjusting.
Whether it’s refining how an agent makes decisions, integrating it with a new system, or building the next agent for another part of the business, we provide ongoing support to keep things running smoothly.
Good support means more than fixing what’s broken, though.
Our team looks beyond the initial build. We check in regularly to spot opportunities, suggest improvements, and bring you ideas before you have to ask.
This includes:
- Regular check-ins on how your AI agents are performing
- Fine-tuning of the machine learning behind each agent
- Identifying the next process ready for an AI agent or assistant
- Clear write-ups and handovers, so nothing depends on one person
- Ongoing development as your business goals and needs change
We don’t wait for things to go wrong or for an agent to fall out of step with your business. We’re already looking for the next opportunity to put AI to work.
That’s what it means to be a proper partner, not just someone who builds an agent and leaves.
Developing AI Assistants and Agents across the UK
We work with businesses across the UK, providing hands-on AI agent and AI assistant development and ongoing support. Whatever your business needs, our combined experience means we have the specialist know-how to make a difference.
AI that works for your business, not just the people in it
Most businesses are using AI tools, but very few are seeing it change how their organisation actually operates. The reason is simple: assistants help individuals, what makes AI agents different is that they change business processes.
AAG develops both. Virtual assistants that give your team instant access to business knowledge, and AI agents that work within your day-to-day operations, monitoring, deciding, and acting.
The result isn’t a more impressive-looking tech stack. It’s fewer manual handoffs, faster decision making, a more personalised customer experience, and a business that runs more of itself.
AI Agents & AI Assistants: frequently asked questions
What is the difference between an AI agent and an AI assistant?
An AI assistant is a conversational tool, like Microsoft Copilot, that responds when someone asks it something. An AI agent is autonomous: its architecture lets it perform tasks and make decisions within your operations without needing a person to start each step.
Are all AI agents the same?
No. Simple reflex agents respond directly to a trigger. Model based and goal based agents use an internal model to weigh up a situation before acting. Utility based agents compare outcomes to choose the best one. We assess which type, or combination, is right for your specific tasks.
Will AI agents replace our staff?
No. AI agents automate repetitive tasks, freeing your team to focus on the judgement calls and relationships that AI can’t replicate.
How long does it take to get an AI agent up and running?
It depends on the process, but most initial agents can be designed, built, and tested within a matter of weeks following discovery.
Can AI agents work alongside our existing software?
Yes. We design every agent to fit your existing IT environment, connecting via standard connectors, APIs, or the Power Platform integration layer.
How do you make sure AI agents make the right decisions?
We build governance into every agent from the outset, defining the boundaries it operates within so it can perform complex tasks safely. Human approval remains at any stage where the stakes call for it.
We tried AI tools before and didn't see much benefit. Will this be different?
Most likely, yes. The usual reason AI tools don’t deliver is that they’re left as standalone chat tools rather than connected to a process. Our discovery stage is built to find where an agent will make a measurable difference.
Is our customer data safe with AI agents?
Yes. AI agent architecture is designed with the same security and governance standards as the rest of your Microsoft environment. Agents only access the customer data and systems they’re explicitly configured to use, and we review data access as part of every build.
