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A Leading IT Service Provider

We offer expert IT support services for organisations of all sizes, working with you and your team to ensure that everything is running smoothly and securely. Our managed service model works so you can focus on what matters most: growing your company.

We provide support packages tailored to your needs, with flexibility and expertise at the heart of our service. And it doesn’t end there – we provide remote monitoring with proactive maintenance to optimise performance. In the case of a disaster (or even just a minor inconvenience), you have the peace of mind that we’ll be there to help.

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We help businesses with each step of IT support

Our process is fully managed and won’t affect the operations of your core business.

We offer a smooth transition whether you’re ready to choose your first IT service provider, upgrade your systems, or switch from an existing support partner.

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24/7 unlimited support

When your staff use your business’s technology, they expect it to be reliable and easy to use. Our service desk is always available to provide remote support for any issues.

We understand that uptime is critical for the success of your business, so we carry out all maintenance and system updates outside of regular business hours.

From patch management to server maintenance, AAG ensures your organisation always has the IT support it needs.

Our Key Services

We can help you transform your business with technology.

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Pay-as-You-Go IT Support

Our Pay-as-You-Go (PAYG) IT Support service offers flexibility for organisations that need it.

There are two distinct ways to use this service:

  • For businesses that are hesitant to sign an IT support contract because of commitment or cost, a PAYG IT Support solution can be ideal.
  • For organisations that require ad-hoc holiday/sickness cover, the pay-as-you-go model can be a great way to find support for their in-house team through busy periods

We achieve significant results by working closely with our clients using our Proven Partnership Process - the methodology which underpins our managed IT support service.

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Proven Partnership Process

Our Proven Partnership Process is based on our aim to take our client’s IT from functional to transformational. We work so your technology can become a primary driver of innovation, efficiency and agility.

As your IT support provider, we make sure we get to know and understand your business objectives and aspirations. We utilise our experience in everything from hardware to cloud solutions, continuously evaluating and evolving a technical strategy that’s explicitly aligned to your core business.

We serve the whole UK

AAG started life in Chesterfield back in 2009. Since then we have grown to support clients all over the UK, with offices in LondonManchester and Sheffield. We monitor systems proactively and offer round-the-clock remote support. We can quickly dispatch our engineers to your site if you need on-site assistance.

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What makes AAG Unique?

We become your partners

Through our Proven Partnership Process, we become your technology partner, and ensure your business’ tools and tech drive the business forward.

We are experienced

We have been offering managed services for over a decade. During this time, we have developed an experienced team of consultants.

We are professional

You can rely on us to provide proactive support to maintain the uptime of your business.

We are focused on your success

You can trust us to provide professional support – we care about your business growing and thriving.

We are secure

Security is our first concern in everything that we do. From the humble data centre to the cloud, ensuring data protection has never been more critical.

We are proactive

Innovations like remote working, a greater need to protect end-users personal information, and an increased need for staff training mean the technology landscape is changing.

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AAG's Approach to IT Support

We’re a highly trained team of experts with the skills and qualifications to help you with all aspects of IT support for SMEs.

Think of us as your IT team, IT service desk, and infrastructure management all rolled into one.

We understand that time is money. Our flexible approach means we can quickly resolve IT issues with minimum fuss, saving you time and money in the long run.

Our team of highly skilled engineers and technical specialists monitor and support your infrastructure to take care of your day to day needs and ensure your systems reach their optimum potential.

IT Support FAQs

Why should I invest in Managed IT Support for my business?

As the world is becoming more digital-focused, we understand that there are increasing worries surrounding cybercrime and constant updates to technologies to improve customer experience. When you engage AAG, we become your technology partner and IT department. From managed security to disaster recovery plans, we enable flexibility and agility whilst creating a secure IT infrastructure that supports your business goals.

What can I expect from Managed IT Support?

As your dedicated Managed IT Support provider, we will advise you on new advancements, whilst reviewing the current infrastructure and IT strategy in place. Your dedicated account manager will work closely with you, with review meetings to ensure business alignment, whilst providing you with transparent regular reports.

Testimonials

We help our clients unlock the power of technology and have experience managing the IT services of businesses across the UK.

They are honest, approachable and they have a personality, which is why we would have no doubt in recommending AAG to anyone who is considering using their services.

Crystal Clean Services

I’d recommend AAG to anyone looking for solid IT consultancy and support, especially if you are just starting a new business venture. We’ve found a true technology partner in AAG.

Haus Homes

We would recommend AAG as they make us feel like a valued client and they are friendly, approachable and efficient.

Pharmacist Support

I would recommend AAG as we have had experiences with other IT service providers in the past and all of the other suppliers have let us down significantly. If I could describe AAG in one word it would be ‘reliable’.

Weightron Bilanciai

I would definitely recommend AAG to our clients and we do on a regular basis, we would not use a company that we are not willing to sell to our end users. ACS would not be where we are today without the help and support of AAG.

ACS Business Supplies
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Ready to upgrade your Managed IT Support?

AAG offers bespoke IT solutions for all IT Support needs, and we are committed to finding ways to make your business more efficient.

Get in touch with our experts today to request a free audit of your infrastructure.